Privacy Policy

1. Information We Collect

When you visit www.ondship.com or contact us, we may collect the following types of information:

• Contact information — your name, email address, phone number, and company name when you fill out our inquiry or contact form.
• Message content — any information you include in your inquiry, such as order details or product requirements.
• Usage data — pages visited, time spent on the site, browser type, device type, and referring URL, collected automatically via server logs.
• Communication records — emails or WhatsApp messages sent to us, retained for business correspondence purposes.

We do not collect payment card numbers or financial account details through this website.

2. How We Use Your Information

We use the information we collect solely for legitimate business purposes:

• To respond to your inquiries and provide quotations or product information.
• To process and fulfill export orders and related logistics.
• To send transactional communications (order confirmations, shipping updates).
• To improve the functionality and content of our website.
• To comply with legal obligations under Indian law (GST, FSSAI, APEDA/RCMC, IEC regulations).

We do not use your information for unsolicited marketing, and we do not sell your data to third parties.

3. Sharing of Information

ONDSHIP LLP does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Logistics partners — shipping agents, freight forwarders, and customs brokers who require your details to complete an export shipment.
• Regulatory authorities — government agencies such as APEDA, FSSAI, or customs bodies as required by Indian export law.
• Legal compliance — when required by a valid court order or applicable law.

All third parties we work with are obligated to maintain the confidentiality of your information.

4. Cookies

Our website uses only essential cookies necessary for basic site functionality. We do not use advertising cookies, tracking pixels, or third-party analytics platforms (such as Google Analytics) at this time.

You can configure your browser to refuse cookies. Doing so will not affect your ability to use this website, as no functionality depends on non-essential cookies.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy or as required by applicable law:

• Inquiry and contact form data — up to 2 years from the date of last contact.
• Order and transaction records — 7 years, as required under Indian GST and financial regulations.
• Website usage logs — up to 12 months.

After the applicable retention period, your data is securely deleted or anonymised.

6. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete data.
• Deletion — request that we delete your personal data, subject to legal retention requirements.
• Objection — object to specific uses of your data.
• Data portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 days.

7. Security

We take the security of your personal information seriously. Our website is served exclusively over HTTPS (SSL/TLS encryption). Access to your data within our organisation is limited to personnel who need it to fulfil your inquiry or order.

However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party sites, including WhatsApp (Meta Platforms), email clients, and PDF documents hosted on our server. Once you leave our website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are intended for business use by adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us: